Privacy Policy

This page informs you on Justice Tourism Foundation privacy policy regarding collection, use and disclosure of personal identification that we receive from visitors and users of the website (private policy) and additional digital services (Digital Services) such as Newsletters. 

We understand our responsibilities to treat personal information with respect, and acknowledge it is important to make you aware of how we collect, store, and disclose information you have shared with us. Our aim is to assist you to make an informed decision about sharing personal information with Justice Tourism Foundation. 

This Privacy Policy may be updated from time to time so we recommend that you review this so that you are aware of your rights and any changes. If you are engaging with Justice Tourism Foundation on behalf of others, it is your responsibility to ensure that those you represent are aware of the content of this Privacy Policy and consent to your acting on their behalf. Your right to privacy is very important to us, hence we take it exceptionally serious and want you to feel safe when using our website . By using our website, you agree to the collection and use of information in accordance with this policy.

What information do we collect?

Justice Tourism Foundation collects personal information about you through a number of sources, depending on the circumstances of your engagement with us. Personal information collected and held by Justice may include:

  • Your name, email address, contact details, gender, date of birth, dietary requirements, relevant medical background, nationality, school, emergency contacts details, travel insurance details and criminal background; and
  • Details of volunteer programs you have either participated in or enquired about, including your travel details, program feedback and testimonials.

Personal data is either supplied by you directly to Justice Tourism Foundation or provided to us by someone representing you. Information not collected on our application form is additionally sourced via email and other direct volunteer communications, including social media. Additional non-personal information is collected from visitors to our website and some of this information is collected using cookies (please see the ‘How we use cookies’ section below for further details). This information is collected for the purpose of improving user experience and the relevance of information presented, and may include details of webpages visited, your IP address, and the time and date and origin of your visit. This information cannot be attributed to you individually.

Online payments are processed through a secure third-party site, and Justice Tourism Foundation does not receive or have access to personal information such as bank or credit card details.

When you book a tour or a volunteer placement through Justice Tourism Foundation, you will be required to provide additional personal information to help us verify your identity and to help our third party service providers as stipulated in our Terms & Conditions 

What do we use your information for?

We collect, hold, use and selectively disclose personal information about you in order to administer the function of selecting you as an eligible volunteer and placing you on one of our program or use your information to book you on any of our tours, providing the most suitable customer service, or promoting volunteer safety. Any of the information collects from you may be used in one of the following ways: the following ways:

  • To review your suitability for a selected volunteer program via an automated or manual method.
  • To enable our third party service providers to make arrangements necessary for your tours while in Uganda
  • To contact you through a range of mediums to discuss any engagement you may have had with us, including your confirmed tours and volunteer program, any feedback you may have provided, or any other service you have requested us to perform.
  • To allow a listed emergency contact or insurance provider to be updated about any details regarding your program, including sensitive personal information in circumstances involving emergencies or concerns about volunteer safety where it is appropriate for them or Justice Tourism Foundation to act on your behalf.
  • To meet the requirements of an institutional relationship or insurance policy.
  • To make improvements to our programs, our website, applications and marketing, and to provide insights that help us to meet your needs better.
  • To promote our tours, volunteer programs. Feedback, reviews, testimonials, and photographic images and videos you provide to us, along with your name and details of your program, may be used for marketing and promotion purposes.
  • To produce research and analysis for the purposes of measuring and communicating the impact of our tours and volunteer programs on individuals. The outputs of these activities will be presented at an aggregate level only and will not be attributable to any particular individual.
  • Data relating to criminal offences is not shared with any national law enforcement bodies.

In summary, we process your personal information for certain legitimate business purposes, which include:

  • Presenting to you information that we believe will be of interest and relevance, through a range of marketing and communication channels.
  • Identifying and recommending tours and volunteer programs or associated services that we think may be of interest to you.
  • Enhancing, modifying personalising or otherwise improving your experience of our website, marketing or communications.
  • To better understand the effectiveness of our website, marketing and communications with you. We may choose to market and promote this information to you via a wide range of mediums based on personal information held.

Whenever we process your data for this purpose we will keep your personal information rights in high regard and take steps to safeguard personal information. You can opt-out of receiving marketing information, or allowing us to process your information for these purposes at any time by using ‘unsubscribe’ links, or contacting us directly.

We process this personal information on a number of legal grounds, including with your consent, for the purposes of providing services to you under an existing or potential contract, to comply with legal obligations imposed on us, to protect your vital interests (for example, in the case of medical emergencies) and / or for our legitimate interests where these are not overridden by your rights. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested.

We may share your personal information with:

Internal stakeholders: In order to undertake the processing as set out above, our normal business and to provide you with a high quality of service and support, we may disclose your personal information to our employees, directors, contractors or approved third-party service providers located either in Uganda or overseas.

Your emergency contact or insurer: In some circumstances, such as in emergencies or when tour or volunteer safety is a concern, it is appropriate for Justice Tourism Foundation to share your personal information with your listed emergency contact or your insurance provider.

Third Party Service Providers: We may share your personal information, such as your name, email address, travel dates, destination, date of birth and home address with these third party service providers such as hotels, airlines, to enable them to enroll you into the services you have purchased.

Your university, school or corporate sponsor:

Where a volunteer applies using a school or university email address, or indicates that they are a student of an educational institution or employee of a corporate sponsor, we may share your name, contact details and the program details with this institution.

We do not allow these external organisations to use your data for their own purposes or disclose it to other third parties without our consent and we will take all reasonable care to ensure that they keep your personal information secure.

We will also comply with legal requests where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime).

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, Justice Tourism Foundation may include or offer third party products or services. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your rights

We respect your right to know details about the information we hold about you, and to correct any inaccuracies in our records.You have the right to withdraw your consent to our processing of your personal information at any time, the right to request the personal information we hold about you is rectified, that any of our processing is restricted and the right to data portability. You can also choose not to provide us with some of the personal information we request, however this may result in us being unable to provide you with all of our services. Please contact us for further details about any of these rights.

How long we’ll keep your information

We are only permitted to store your personal information for as long as necessary having regard to the purposes for which it was collected or a related or ancillary purpose.

Generally, we keep your information in line with our data retention policy.

Therefore, we may delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us. At times, we may need to retain your information for a longer period where we need the information to comply with regulatory or legal requirements or where we may need it for our legitimate purposes. If we don’t need to retain information for this period of time, we may destroy, delete or anonymise it more promptly.

Cookies and Website Terms of Use

Although we try our best, Justice Tourism Foundation does not guarantee that website visitors will have uninterrupted or error-free access to, and use of our website. We also can’t guarantee that any files that are able to be downloaded are error-free and free from viruses or other defects. All website users need to rely on their own judgement in relation to the accuracy, completeness and suitability of all content on the Justice Tourism Foundation website.